Typical Lead Times
The Typical Lead Time in the Product Details tab sets out the indicative lead time from receipt of order.
For each product we have indicated a typical lead time. For surface ranges that we don’t currently stock this is designed as a guide on time taken from point of order. Once the goods have been received the typical delivery options and timings are applicable.
Typical Lead Times are a guide only and cannot be taken as a guarantee on delivery dates and times as these may be affected by circumstances outside our control.
Tiles & Surfaces – Standard Delivery
For customers ordering below 100m², surfaces are split between natural and manmade tiles and delivered within 4-5 working days of receipt of the order for stocked product or within 4-5 days of us receiving the goods into our warehouse.
Our surface orders are packed into wooden crates and charged at a pallet rate. Please note that we round up to the whole pallet.
Calculating Delivery Costs
We are able to offer a 4-5 working day delivery service. This price is worked out at the checkout based on the number of pallets required for the order and the postcode zone of the delivery address.
Tiles & Surfaces – Delivery Method
All surface orders are delivered on a large lorry. Please note it is important, therefore, that any restricted access details are advised prior to your order being placed. There is a section during the checkout procedure to detail this additional information. If you are concerned about access please contact our customer services team on + 44 (0)1392 879 767.
Your order will be placed, at the driver’s discretion, to the nearest safest point to the property; this may be on the drive or at the curb side. The delivery driver cannot help handle the goods, so it is essential for you to arrange for a responsible individual to be present to receive the order.
We will endeavour to deliver at an agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control. For this reason we are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates.
If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. Unfortunately in these circumstances we will have to charge you a further delivery fee.
We carry the risk of loss or damage to the products until you sign for them upon receipt, we therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present. Goods identified as damaged on delivery will be taken away at that point.
Care needs to be taken when unpacking all stone tiles as spacers may need to be removed from the packaging before the tiles are lifted out. Tiles should always be stacked and stored vertically (on edge) but not on a hard surface as this causes unnecessary edge chipping.